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Disclaimer

Last updated: August 28, 2025

This Disclaimer applies to all users of the Trocmart platform, including visitors, registered customers, and anyone who interacts with our website (www.trocmart.com) and related services. By using Trocmart, you agree to the terms outlined in this Disclaimer.

1. No Guarantees or Warranties

Trocmart provides its services and products on an "as-is" and "as-available" basis. We make no express or implied warranties, representations, or guarantees regarding:

  • The availability, accuracy, or completeness of any product listing, pricing, or promotional offer.
  • The availability of a product at the time of your final installment payment.
  • The accuracy of product descriptions, images, or specifications as provided by third-party suppliers or vendors.

We do not guarantee that the platform will be free of errors, interruptions, or technical issues. Users are advised to use Trocmart at their own discretion and risk.

2. Product Availability and Changes

Products listed on Trocmart are subject to availability and may be modified, replaced, or removed at any time without notice. While we strive to keep product availability updated, stock levels may fluctuate due to demand, supplier issues, or discontinuation.

If a product becomes unavailable after full installment payment is completed, the user will be offered:

  • An option to select another product of equal value, or
  • A full refund to their Refund Balance Wallet.

3. Financial Risk Disclosure

Trocmart operates as an installment-only platform. All purchases must be paid for over time using structured payment plans.

  • Deposits made into the Purchase Balance Wallet are final and non-refundable.
  • Purchase Balance Wallet funds can only be used to start or continue installment payments. No transfers or cash-outs are allowed.
  • If a user cancels an installment, 10% of the payment will be deducted as a non-refundable fee, and the balance returned to the Refund Balance Wallet.

You are solely responsible for ensuring your ability to complete installment plans. Failure to complete payments may lead to auto order cancellation after 30 days of grace.

4. Shipping and Delivery Disclaimer

Shipping is initiated only after full installment payment has been completed. Standard delivery timelines are 3–4 weeks and are estimates only.

Trocmart is not responsible for shipping delays or failures caused by:

  • Third-party courier services
  • Customs clearance or border restrictions
  • Incorrect address or user-provided information
  • Force majeure events including weather, natural disasters, or strikes

5. User Responsibility

By using Trocmart, you agree to provide accurate information and use the platform for lawful purposes. You are responsible for keeping your account credentials secure and for all actions taken under your account.

Trocmart is not liable for any financial loss or inconvenience caused by:

  • Your failure to complete payments on time
  • Your misuse of the platform
  • Your misunderstanding of how installment shopping works

6. Third-Party Services and Links

Trocmart may use or link to third-party tools, services, or external websites (such as payment gateways, social media platforms, etc.). These third parties are not controlled or operated by Trocmart.

We are not responsible for any content, actions, or policies of these third-party platforms. Your use of any third-party service is at your own risk and subject to their own terms and privacy policies.

7. Refund Limitations

Refunds are issued only under specific conditions outlined in our Terms and Conditions. We do not guarantee full refunds for:

  • Cancelled installment orders. (a 10% fee applies)
  • Deposits made to the Purchase Balance Wallet
  • Products damaged after delivery due to misuse or negligence

8. No Legal, Financial, or Professional Advice

Content on the Trocmart website, including blog posts, product recommendations, or support responses, is for informational purposes only. It should not be interpreted as legal, financial, or professional advice.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Trocmart shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from:

  • Use or inability to use the platform
  • Delayed or failed product delivery
  • Lost data or financial loss from user error
  • Product quality, accuracy, or performance

In any case, Trocmart’s total liability will not exceed the total amount you paid for the product or service in question.

10. Changes to This Disclaimer

Trocmart reserves the right to update or change this Disclaimer at any time without prior notice. Continued use of the platform after updates signifies your acceptance of the new terms.

11. Contact Information

If you have any questions about this Disclaimer, please contact:

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