Trocmart Privacy Policy | Installment-Only Marketplace

Last updated: August 28, 2025

This Privacy Policy explains how Trocmart Limited ("Trocmart", "we", "our", or "us") collects, uses, discloses, and safeguards your personal information when you use our website (www.trocmart.com), mobile application, and any other services offered by us (collectively, the "Platform").

By accessing or using Trocmart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide our services effectively and securely:

A. Personal Information

Full name
Email address
Phone number
Billing and delivery address
Bank account details (for withdrawals only)
National ID or other verification documents (if required for fraud checks)

B. Payment Information

Card information (processed securely via third-party payment gateways)
Installment payment history
Purchase balance wallet and refund wallet transactions

C. Technical and Usage Information

IP address
Browser type
Device information
Pages visited and time spent
Referral links

2. How We Use Your Information

We use your information to:

Create and manage your Trocmart account
Process your installment payments and purchases
Communicate with you about your account, orders, and promotions
Deliver products to your address after full payment
Detect and prevent fraud, unauthorized activity, and abuse
Improve the platform’s performance and user experience
Comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell your personal data. However, we may share it in the following cases:

Service Providers: We may share data with payment processors, delivery partners, verification services, and technical service providers who assist us in running our platform.
Legal Obligations: We may disclose data when required by law or legal processes (e.g., police, regulatory authorities).
Business Transfers: If Trocmart is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity.

4. Cookies and Tracking Technologies

Trocmart uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain features of the site.

5. Data Security

We implement physical, electronic, and procedural safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no system is completely secure. By using Trocmart, you acknowledge that you are providing information at your own risk.

6. Your Rights

Under Nigeria’s Data Protection Regulation (NDPR), you have the right to:

Access the personal information we hold about you
Request corrections to your information
Request deletion of your data (subject to legal and contractual limits)
Withdraw consent for data processing (where applicable)
File a complaint with a data protection authority

To exercise your rights, please contact us at support@trocmart.com.

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.

Account-related data may be retained even after deactivation for fraud prevention, dispute resolution, or compliance purposes.

8. Children’s Privacy

Trocmart is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from a child, we will delete it immediately.

9. International Data Transfers

If you access our services from outside Nigeria, please note that your data will be transferred to and processed in Nigeria, where our servers and service providers are located.