Shopping Information
How does Pay Small-Small work?
Shop fashion, Beauty & Skincare, then pay in easy weekly or monthly installments. Once you complete your installments, we initiate your order with the vendor and we ship your item to you once we recieve the item and inspect it.
Do I need to pay full price at once?
No. Trocmart is installment-only—there’s no “buy now” option. Choose a plan that suits you and pay small-small over time.
Can I pay off my installments early?
Yes. You can clear the entire remaining balance anytime to finish your plan faster.
When will my item be delivered?
After you complete your installments. Then your order is shipped to you. Takes 2-4weeks.
Do you have referrals?
Yes. Invite friends and earn rewards when they shop on installments and meet the threshold. Rewards are credited to your referal balance.
Payment Information
What’s the shipping fee?
Shipping fee is calculated automatically and spread across your installment duration.
What’s the service fee?
A one-time 5% fee paid with your first installment. This fee is non-refundable.
What payment methods can I use?
We process payments via Paystack (cards, bank transfers, USSD, etc.).
Order Returns
Can I cancel my order?
Yes, but a 10% cancellation fee applies. If you cancel—or the system auto-cancels—your paid installments (excluding the service fee) are refunded to your refund wallet.
What if my product is out of stock?
We’ll refund your installments in full to your refund wallet.
What if I don’t finish paying?
You’ll have a 30-days grace period after you default on any installments of your order. If payment isn’t completed, the order is auto-cancelled and a 10% cancellation fee applies.
How do refunds work?
Refunds are credited to your refund wallet. You can withdraw anytime and an OTP is required for security.
Can I cancel after I’ve finished paying all installments?
No. Once all installments are fully paid, cancellation isn’t possible.
